July 19, 2010

Build Trust

Posted By Richard on July 19, 2010

I’ve had my fair experiences with managers and directors and one thing that always stands out is that I believe there are two types of managers.It happens to even the best intentioned leaders.

First, there is the leader that you can trust. That trusts you. The respects you and your knowledge. And then there is the one that doesn’t. This idea crossed my mind last week while reading one of my industry publications about landing new business. One of their lessons read,  “Give them what they ask for. Build trust.  Then give them what they need.”

Think about it. You wouldn’t become friends with someone one day and the next day tell that new friend everything that is wrong with them. You’re be lucky to ever see that person again. Instead, friendship is built on a shared respect for each other, which in turn, builds trust. That respect comes over time and is built by conversations, shared experiences and our vast array of differences.

So when it comes to business leaders, your boss, I bet you can imagine how this works. One boss will be “friends” with you. And I’m not talking about being an actual friend; hanging out on the weekends, having drinks over the LeBron James decision or talking politics over dinner. It’s just that respect. The, “I hired you because I believe in you, your talents, and your honest hard-working approach to what we do.”

But then the other boss doesn’t try to be your friend. Doesn’t try to understand your life and your experiences. Don’t apologize for mistakes. Doesn’t trust your talents, your abilities, or your general attitude and knowledge about life and the business you work in.

They are profound differences and unfortunately there isn’t much we can do to change person two. So, find the best boss you can – and work for them – and then become one yourself!

(flickr photo via colemanennis)

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