Empowering
Teams & Organizations
to Embrace the Power of Curiosity to Drive Strategic Business Results
Trusted By
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![Eileen Gaughan, VP, Internal Communications, Moody’s Corporation]()
“Richard recently participated in a panel discussion for the New York IABC on Engaging Customers Through Social Media and we were lucky to have him. He brought a unique perspective from his work at Affinitive and his personal experiences on social media."
Eileen Gaughan
VP, Internal Communications, Moody’s Corporation -
![Sam Davidson]()
“Richard always keeps the big picture in mind. He dreams big dreams and has a very meaningful vision for this world. Whether he’s writing or speaking, this vision and hope come though - and it’s inspiring to watch.”
Sam Davidson
Chief Executive Officer, Nashville Entrepreneur Center -
![Anna Jordal, Wakuee, Iowa]()
“He is an exceptional speaker that left us all feeling optimistic and uplifted.”
Anna Jordal
Education and Business Event Manager, Waukee APEX (Innovation & Learning Center) -
![Mary Schissel]()
“Richard always keeps the big picture in mind. He dreams big dreams and has a very meaningful vision for this world. Whether he’s writing or speaking, this vision and hope come though - and it’s inspiring to watch.”
Mary Schissel
Director, Mason City Youth Task Force
Speaking Topics
Customer Experience Keynote
The Future of Customer Experience
How AI Is (And Isn't) Transforming CX.
CMO Keynote
The Modern CMO Playbook
Build Today. Grow Tomorrow.
Keynote Overview
In a world where attention is currency and brand equity is built in real-time, today's Chief Marketing Officers must be both architects and futurists. In CMO Playbook: Build Today, Grow Tomorrow, Richard Dedor delivers a high-energy, insight-rich keynote that blends bold strategy with actionable tactics. Drawing inspiration from innovators like Gary Vaynerchuk, Scott Galloway, and Bonin Bough, Richard challenges marketing leaders to stop chasing trends—and start building brand systems that scale.
From rethinking audience engagement to embedding long-term vision into short-term wins, this keynote is designed for leaders who want to lead—not follow. Whether you're a startup marketer or Fortune 500 CMO, this session delivers a playbook for sustainable growth in a constantly shifting marketplace.
Audience Takeaways:
A modern framework for building marketing strategies that balance urgency and longevity
How to transform marketing teams from reactive executors into proactive growth drivers
Practical insights on brand storytelling, platform selection, and audience trust
Ways to align creative, data, and purpose to future-proof your brand
Real-world examples of marketing wins (and fails) from today's boldest brands
How to measure what actually matters—and kill what doesn’t
Six easy steps (with stats) to earn market share, stay top of mind, and keep your job.
Gain insight into what moves consumers in today’s at the intersection of culture, marketing, and brand.
Customer Experience Keynote
The Future of Customer Experience Keynote
How AI Is (And Isn't) Transforming CX.
FOR GENERAL SESSIONS
Keynote Overview
How relationships and not channels will define the next era of customer experience.
Customer experience is at a breaking point. Organizations have invested heavily in digital channels, automation, and technology, yet loyalty continues to erode and trust remains fragile. The problem isn’t a lack of tools … it’s a lack of relational thinking.
In The Future of Customer Experience, Richard Dedor challenges leaders to rethink CX through a relationship-first lens. Drawing on more than two decades of experience across financial services, nonprofits, and consumer brands, Richard explores why optimizing individual touch-points often creates disconnected experiences and how leading institutions are shifting toward deeper, more human relationships at scale.
This keynote cuts through the hype surrounding AI and omni-channel transformation to focus on what actually drives meaningful customer experiences: alignment, empathy, and intentional design across the entire organization. Attendees will leave with a practical framework for rebuilding CX around trust, relevance, and long-term value—without losing operational discipline in a highly regulated environment.
Audience Takeaways:
Why CX Is Broken Today
Understand how channel-first thinking fragments experiences and why relationship-first organizations outperform in trust, loyalty, and growth.A Strategic Framework for Modern CX
Learn a clear, executive-level framework for designing customer experiences that align marketing, service, operations, and leadership.AI’s Role in the Future of CX
Separate meaningful AI applications from distractions, and learn where technology can enhance relationships rather than replace them.Learn How You Can Compete on Experience
Discover any type of organization — even those like financial services and non-profits — can deliver personalized, human experiences at scale without compromising compliance or efficiency.From Touch-Points to Trust
Shift from measuring moments to building momentum by designing experiences that customers remember, value, and return to.