Financial Brand: Warning: AI Fatigue is Fueling a CX Backlash in Banking
AI is all the rage in industries near and far; even in heavily regulated ones like financial services.
That is why merging the technology with human intent is the key to long-term AI success.
“It’s not only leading digital transformation, but digital transformation with human capacity behind it,” Dedor explains. “For organizations that invest in the digital experience, it takes investment, strategy and human capital to make it work.”